Privacy Policy

At Converting Online, we are committed to protecting the privacy and security of our customers' data. This privacy policy explains how we collect, use, and protect personal data and sensitive information.

Scope

This privacy policy applies to all Converting Online services, including our website, email automation platform, and any other services we offer.

Personal Data We Collect

We collect the following types of personal data:

1. Customer Information: When you sign up for our services, we collect your name, email address, phone number, and company information.
2. Email Content: We collect the content of emails sent and received through our platform, including email headers, subject lines, and message bodies.
3. Email Metadata: We collect metadata associated with emails, such as sender and recipient information, timestamps, and email client information.
4. Usage Data: We collect data on how you use our services, including login information, feature usage, and performance metrics.

How We Use Personal Data

We use personal data to:

1. Provide Our Services: We use customer information and email content to provide our email automation services, including responding to emails on behalf of our customers.
2. Improve Our Services: We use usage data and email metadata to improve our services, including training our artificial intelligence models and enhancing our email response algorithms.
3. Communicate with You: We use customer information to communicate with you about our services, including sending newsletters, updates, and promotional materials.
4. Comply with Legal Obligations: We use personal data to comply with legal obligations, such as responding to subpoenas or court orders.

Data Protection

We take the security and protection of personal data seriously. We implement the following measures to protect your data:

1. Encryption: We encrypt all data in transit using SSL/TLS encryption.
2. Access Controls: We restrict access to personal data to authorized personnel who need it to perform their jobs.
3. Data Backup and Recovery: We regularly back up data and have procedures in place to recover data in the event of a disaster.
4. Incident Response: We have an incident response plan in place to respond quickly and effectively in the event of a data breach.

Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. We retain email content and metadata for a maximum of [insert time period, e.g., 12 months] after the email is sent or received.

Data Sharing

We do not share personal data with third parties, except in the following circumstances:

1. Service Providers: We share personal data with service providers who help us provide our services, such as cloud infrastructure providers and email delivery services.
2. Legal Obligations: We share personal data with law enforcement agencies or other government agencies when required by law.
3. Business Transfers: We share personal data with third parties in the event of a merger, acquisition, or sale of our company.

Customer Data Rights

As a customer, you have the following rights:

1. Access: You have the right to access your personal data and request a copy of your data.
2. Correction: You have the right to correct inaccurate or incomplete personal data.
3. Erasure: You have the right to request the erasure of your personal data.
4. Restriction: You have the right to restrict the processing of your personal data.
5. Portability: You have the right to request a transfer of your personal data to another service provider.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting an updated version of this policy on our website.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us.

By using our services, you acknowledge that you have read, understood, and agree to this privacy policy.