• Make sure your Contact Us page includes complete contact details such as phone numbers and email addresses. Do not rely solely on contact forms or chat options.
• Include essential information like main contact phone numbers, customer service numbers, press contact numbers, investor relations contact numbers, and other methods of contact like corporate addresses, local addresses, email addresses, chat options, social media channels, and fax numbers.
• Provide contact information for different departments and local branches, including hours of operation, time zones, and information in other languages if needed. Let users know whether they will interact with a real person or a chatbot, and provide estimated response times.

1. Include a Noticeable Link to Contact Us

• Make sure to have a visible link to Contact Us in your main navigation menu or footer. Users expect to find this information easily accessible in these areas.
• Avoid hiding or labeling the Contact Us page as something else like Resources or Help Center. Users specifically look for a Contact Us label when trying to reach out to a company.

1. Never Hide or Remove Phone Numbers

• Display contact phone numbers prominently on your website. Hiding or removing phone numbers can make your organization seem less reliable and trustworthy.
• Organize multiple contact phone numbers into clearly labeled groups to help users find the right number easily.

1. Display Your Company’s Address

• Always include your company’s headquarters address in your contact information, including state/province and ZIP code. This helps users locate your company and improves search engine visibility.
• If you serve multiple countries or an international audience, provide contact information for each office location abroad.

1. Use Contact Forms Wisely

• Offer a contact form as an additional option to telephone numbers but not as a replacement. Limit the form to 3-5 fields and ask only for necessary information to respond back.
• Do not force users to create an account to contact your company, as this may deter them from reaching out.

1. Include Chat and Social Media Channels

• If available and reliable, include online chat as a contact option but not as the sole method of contact. Test chat functionality with users to ensure it meets their expectations.
• Display social media channels as contact options only if they are staffed with trained professionals who can respond promptly.

1. Communicate Availability and Response Times

• Clearly communicate availability, wait times, and response windows for each contact channel on your Contact Us page. Users appreciate knowing when to expect a reply and how long they may have to wait.
• Include specific times, time zones, and response timeframes for email inquiries, phone calls, and live chat interactions.

By following these best practices for designing your Contact Us page, you can make it easier for users to reach out to your business and improve their overall experience on your website.